Xinjiang Nature International Travel Service CO.,LTD


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Terms and Conditions 
The receipt of your deposit and/or final payment will indicate that you (yourself or your party) have read these Terms and Conditions, and that you (yourself or on behalf of your party) have accepted them. 
The Terms and Conditions in the following make up of the contractual relationship between Tibet Plus Tours International and its clients. It is extraordinarily significant that our clients understand and accept these Terms and Conditions.
·	Reservation ·	Cancellation and Refunds ·	Travel Documentation ·	Luggage Allowance ·	Communications ·	Responsibility 	·	Payment ·	Alteration of Itinerary ·	Health Requirements ·	Insurance ·	Complaints and Claims 
	
Reservation

1) The confirmed booking will be undertaken and be guaranteed only upon the receipt of a non-refundable deposit of $50 from you.

2) It is highly recommended that your tour reservation be made 20 days prior to the actual traveling date. A full payment via your private way at the time of your last-minute booking made within 7 to 1 day prior to the actual traveling date.

3) Once your booking is confirmed, you will receive a confirmation notification from Nature Service .If any conditions should change after it, Nature service reserves the right to make changes and provide you with the similar alternative options.
Payment

As mentioned in "index" page or "home page", Nature service International is the online travel agency, but whose mother company is Xinjiang Nature International Travel Service CO.,LTD.Therefore, you deposit money and/or full payment will be in to the mother company's account as shown below.
1) Bank account for RMB(Chinese currency) for those who prefer to RMB as the payment currency
Bank account name:新疆康辉大自然国际旅行有限责任公司
Bank account number: 6511—0085—0012—0151--58895Bank name: 新疆交行乌市分行
2) Bank account for USD
Bank account name: Xinjiang Comfort Nature International Travel Service CO., LTD  
Bank account number: 6511—0085—0012—0151--58895
Bank name: Bank of Communication ,  Urumqi BranchBank 
address: No.3 Dongfeng Road Urmqi Xinjiang China
Swift Number: COMMCNSHWLM
3) Your balance is to be due latest 7 days prior to departure.
4) Disregarding any bank service fee, Xinjiang Nature Service International will finally collect from you the full amount of confirmed payment when quoting you a price.
Necessary explanation: whether you proceed the deposit money or full payment, or you refund you money, the bank service fee will be
a) Visa Card or Master Card payment: 1$-5%  b) wire transfer payment: $10-$50 per delivery
So, make sure of your full deposit and/or full payment to us after minus the bank service fee. Furthermore, We do not accept personal cheque. But if company check, it will take about 45 days for the money to reach us. 
Cancellation and Refunds
We regret but understand you have the fair reasons to cancel your booking or trip. Your refund, minus the cancellation fee, will be credited to your account within a certain duration as mentioned above in "Payment" after receiving your written cancellation request.
The cancellation fee can be calculated as follows:
No less than 20 days before departure: $50 as full deposit money will be back to you
Within 20 to 7 days before departure: $40 will be back to you
Within 6 to 3 days before departure: 50% of the full payment will be back to you.
Within 2 to 0 days before departure: nothing will be back to you.
At all events, your cancellation fee will be less than or equal to your full payment. No-show travelers will be charged 100% of the full payment. After the trip has begun, there will be no refund for unused services due to your early departure, late arrival, or missed days on tours.
Alteration of Itinerary

Before your booking has been processed, you still have the opportunity to alter your itinerary free of charge. After you receive the confirmation notification and you want to make changes to the itinerary, the alteration fee is you there is any . Xinjiang Nature Service International reserves the right to modify the itinerary of the tour if air schedule changes and/or events beyond its control. If such a situation arises, Nature Service International will try its best to keep the same price and keep the similar arrangement as before. However, if the surcharge does happens , the tour cost will be recalculated and charged accordingly. If the arranged tour has to be changed due to the clients' own wishes, he or she is supposed to pay for the additional corresponding cost.

Travel Documentation

All clients must be in possession of a valid passport eligible to travel with common travel agencies to Tibet according to some regulations by Xinjiang Tourism Bureau(as for the details please refer to "travel essentials"). If concealing his or her true occupation when applying for necessary permits, Nature Service International does not hold the responsibility if he or she is refused to enter Tibet or his/her expense on these necessary permits. The documentation is as follows:
 a) full name as in passport         b)gender(sex) as in passport    c)nationality
 d) passport number as in passport   e)date of birth as in passport  f)occupation

Insurance
On top of the travel insurance from the time of establishing yourself (yourselves) till the time of saying good-bye to Tibet, you will be automatically covered by China Life Tourist Accident/Casualty Insurance free of charge as an incentive for your purchasing Xinjiang Nature Service International tour packages. However, this insurance is not applicable to the sole hotel or flight booking.
Communications
You can contact Nature Service International via web form from www. China-adventure .com, email, fax, or phone call. If for any reason, you fail to receive any reply from Nature Service International in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, you are responsible to contact Nature Service International by calling 0086-991-2333891 immediately.
Complaints and Claims

Shall you feel unsatisfied with any service Nature Service International has provided, you agree to notify your local tour guide or your travel agent right away to avoid the potential similar problems from happening again during your trip.

In the event of a complaint or claim for compensation, you agree to inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Nature Service International will neither be liable for any claims relating to Tibet standard due to its simple facilities and conditions, nor be liable for any claims made later than 15 days since the completion of your tour.

Responsibility

Nature International Service shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond the control of Nature Service International. Neither Nature Service International nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Nature Service International shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Nature Service International.

Nature Service International is not responsible for individual traveler's negative actions while passing the customs.

Nature Service International is not responsible for the stolen and lost of valuable items of tourists because of his/her negligence.

Nature Service International reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Nature Service International cancelled any tour prior to the commencement of the tour, Nature Service International is liable for a full refund of the money received by Nature Service International.

Many of Nature Service International's tour packages include activities which require attention, caution and discipline such as climbing onto/out of the boats and up/down to the hills, entering the exiting ancient tombs or caves, and so on. You will receive advice and assistance in these activities from your tour guides, but it is at your own risk to undertake such activities. Nature Service International, its employees and agents cannot be responsible for participants not having exercised normal and customary caution, stayed with the group, and/or heeded the advice and instructions of your tour guides.

Nature Service International reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Hotel Booking

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Add.:17th floor-Tianji Mansion,No.128 North Jiefang Rd.Urumqi 830002,P.R. China
Tel:0086 991 2333891 2306482 Fax: 0086 991 2332174

E-mail: songyong@nature-tour.com

　　　 info@china-adventure.com